Returns Policy

REFUNDS & EXCHANGES

 

If you change your mind about your purchase and would like to return your item(s), Lula Swim Label will gladly offer an exchange on the following conditions:

(i)  the item has not been worn or damaged;

(ii)  the original tags and hygiene stickers (where applicable) are attached and the item is in its original box, jewellery pouch or garment bag;

(iii) you present proof of purchase; and

(iv)  you have contacted the Lula Swim Concierge to authorise your exchange.

Item(s) purchased via our website can be eligible for an exchange (excluding postage) providing our return Terms & Conditions are met.

Please note: Lula Swim Label does not accept refunds for change of mind. We will not accept an exchange on clearance items and/or over 50% off sale items, subject to our Terms & Conditions Items purchased during 20% off promotions are not considered sale items and are eligible for an exchange or refund subject to our Terms & Conditions

Any items received by Lula Swim Label that do not comply with our return conditions will be returned to sender. 

You may also cancel your order where we have told you of an upcoming change to the product or our Terms & Conditions, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

Full details of our policy for cancellation of orders can be found in our Terms & Conditions.

 

ARRANGING A CANCELLATION, REFUND OR EXCHANGE

 



To arrange a return or exchange with Lula Swim label, please email us at help@lulaswim.com

 

Please post the items you wish to return via trackable post along with your Returns Form. Lula Swim Label will refund the postage costs up to the value of NZD$10 for any item(s) deemed faulty, misdescribed or an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances, you must pay the costs involved in postage.

 

The goods are your responsibility until they reach our office, so ensure they're packed securely. In the event that an item is returned to us in an unsuitable condition, including where it has not been handled correctly, we may have to send it back to you.

 

Once your item(s) has been received and refunded (given you are eligible subject to our terms and conditions) you will receive an email notification. Please allow 1-5 business days for your refund to appear in your account.

 

For full details of our cancellation, returns and exchanges policies please see our Terms and Conditions.